IVU.rail for Arriva Rail London

Arriva Rail London, which operates the London Overground network on behalf of Transport for London, has rolled out the integrated resource management system IVU.rail to optimise its planning tools and standardise processes. 

Having previously relied on separate systems for rostering, unit allocation and event logging, Arriva Rail London can now access real-time roster and fleet information in one connected hub. This enables its dispatchers to manage over 110 trains using real-time train positioning data, giving them greater visibility of potential issues and the ability to respond to them quickly.

Arriva Rail London is also using the system to manage the rostering of its frontline employees, taking into account the different employee terms and conditions in use across the network. Automated integration with its payroll system ensures a seamless flow of data, replacing disparate processes and significantly reducing manual workloads.

Matt Pocock, Operations Director at Arriva Rail London, said: “We strive to run a punctual, reliable and safe railway for our customers and IVU.rail is improving our ability to do so. Historically, we have used technology that doesn’t integrate, impacting our ability to make efficient and consistent operational decisions.  IVU.rail gives us the most up-to-date information, so we can respond to disruption quickly and deliver an even greater level of service to our customers.”

Alan Bell, Managing Director of IVU Traffic Technologies UK, commented: “We are delighted that Arriva Rail London has selected IVU.rail as its Rostering and Control Decision Support Tool solution, further proving that our system can deliver significant benefits to UK Train Operation Companies.”